Support
Help with Paper Years
Something not working, or a cut that came out wrong? Write to hello@paperyears.com. A real person reads every email, usually within a day.
Adding art
How do I add a drawing?
Tap +, then Take photo, or Choose photos to pick up to 10 from your library. Lay the art flat or hold the phone straight above it. Daylight is best. If there's a shadow on the page, Paper Years evens it out, but stepping out of the light gives the best result.
What kinds of art work?
Drawings and paintings on paper, crafts such as felt, paper plates and collage, cut-out shapes, and models such as clay or Lego. Paintings that fill the whole page stay whole. Crafts and models are lifted along their own edge.
A sheet has several little drawings on it
Paper Years spots them and asks whether to keep them together or make each one its own piece. Handprints are always separated. You can change it later: long-press the piece, choose Details, then Separate the drawings.
Fixing a piece
The cut came out wrong
Long-press the piece and choose Details. Under What is it?, choose A drawing, A painting (kept whole) or A craft or model (lifted along its edge). It will be cut again.
The date is wrong
Long-press the piece, choose Details and change Made in. It moves into the right year.
Your wall and your volumes
How do I mark a favourite?
Double-tap a piece, or long-press it and choose Favourite. When a year has more art than a print can hold, favourites go in first.
What is a volume?
Each year is a volume, and each volume becomes one print. To make your own, tap the volume's name at the top of the wall, choose New volume… and pick drawings from any year.
Shake it up
Shake your phone to rearrange the collage. Each shake tries several arrangements and keeps the one with the best spread of colour.
iCloud and your data
Is my art backed up?
Yes, if iCloud is on for Paper Years. Your collection is kept in your own iCloud and comes back on a new phone. The wall says when it's safely saved.
How do I delete a piece, or everything?
To delete one piece, long-press it, choose Details, then Delete. To take it off the wall but keep it, choose Take off the wall instead: it stays in your Collection. To delete everything, delete the app. Then go to Settings › your name › iCloud › Manage Storage, choose Paper Years and select Delete. Our engine deletes your photos as soon as they're cut, and any cut-outs within 30 days. There's more in our privacy policy.
Prints
When can I order a framed print?
Soon. Printing and framing are being tested now. Join the waitlist and we'll tell you when it's ready.